www.eyeeco.co.uk is operated by The Real Heat Pack Company Ltd.
We respect your privacy. and will not sell your details to any
other company. Purchases
made on this website go through PayPal, and, as such, none
of your method of payment details are sent to us, so we do
not record those details: they are between you and PayPal.
The Real Heat Pack Company
Ltd may from time to time send out information to it's customers.
You may ask us not to do this at any time. Email to info@eyeeco.co.uk.
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We want your dealings with The Real Heat Pack Company Ltd
to be a stress free and friendly experience, and to that end
we have laid out the following delivery, dispatch, cancellation
and refund, and privacy and security policies.
If at any time you are not
happy with the service you have received please contact us
and we will do our best to rectify the situation to your satisfaction.
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Our standard UK & Europe retail delivery is now FREE (First Class
via Royal Mail). If you require special
delivery please email for a PayPal invoice including the Special
Delivery charge.
N.B.
The above postage applies only to UK & European deliveries; International
customers will need to pay full postage costs. Please email
for a quote.
N.B. The above postage applies to one delivery address in
the UK or Europe. To have goods dispatched to more than one delivery
address please email us for extra charges.
For
products paid for by cheque we will dispatch goods 4 working
days after the cheque is received; this allows time for clearance
of the cheque.
For
products ordered via the internet and paid for via PayPal
we will endeavour to dispatch goods the same day or the next
working day.
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Under
Distance Selling Regulations you, the customer, have 7 days
in which to change your mind about any product purchased.
As
long as the goods returned are unopened and unused, we will
refund your money excluding postage costs (yours and ours).
The goods must be in original condition and a copy of the
receipt enclosed with the returned goods. The refund will
be made within 14 days of us receiving said goods. Refunds
will be made via £sterling cheque or
if payment made by credit/debit card the money will be refunded
to the same card.
If
the goods you receive are incorrect and the fault is ours
we will pay for the return of the incorrect goods and issue
you with a replacement or refund.
Opened
items can only be accepted in the unlikely event that the
product is of an unacceptable quality.
In
the very unlikely event that you need to return an item please
call or e-mail us for details of the return address and state
the reason for the return.
The
above policy does not affect your statutory consumer rights
and is offered for your additional peace of mind and protection.
The Real Heat Pack Company
Ltd includes The BenTasha Group.
The BenTasha Group
is a member of The Federation of Small Businesses
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