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Privacy
www.eyeeco.co.uk is operated by Wholesale Eyecare
Ltd. We respect your privacy, and will not sell your details to any other
company.
For purchases made on this website that go through
PayPal or Google Checkout none of your method of payment details are sent
to us, so we do not record those details: they are between you and PayPal
or Google Checkout.
Wholesale Eyecare Ltd may from time to time send out
information to it's customers. You may ask us not to do this at any time.
Email to info@eyeeco.co.uk.
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Terms
& Conditions
Guarantee
We want your dealings with Wholesale Eyecare Ltd to be a stress free and
friendly experience, and to that end we have laid out the following
delivery, dispatch, cancellation and refund, and privacy and security
policies.
If at any time you are not happy with the service you
have received please contact us and we will do our best to rectify the
situation to your satisfaction.
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Delivery & Dispatch
 Our standard UK &
Europe retail delivery is now FREE (usually via Royal Mail). If you
require special delivery please contact us for
the Special Delivery charge.
N.B. The above
postage applies only to UK & European deliveries; International
customers will need to pay postage costs based on 20% of the order total.
N.B. The above postage applies to one delivery address:
to have goods dispatched to more than one delivery address please email
us for extra charges.
For products paid for
by cheque we will dispatch goods 4 working days after the cheque is
received; this allows time for clearance of the cheque.
For products ordered
via the internet and paid for via PayPal, Google Checkout, Credit or
Debit Cards, we will endeavour to dispatch goods the same day or the next
working day.
Customers
in the US wishing to purchase tranquileyes tm products, please
refer to www.eyeeco.com
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Rights of
Cancellation & Refund
Under Distance
Selling Regulations you, the customer, have 7 days in which to change
your mind about any product purchased.
As long as the goods
returned are unopened and unused, we will refund your money excluding
postage costs (yours and ours). The goods must be in original condition
and a copy of the receipt enclosed with the returned goods. The refund
will be made within 14 days of us receiving said goods. Refunds will be
made via the same payment method as the original payment.
If the goods you
receive are incorrect and the fault is ours we will pay for the return of
the incorrect goods and issue you with a replacement or refund.
Opened items can only
be accepted in the unlikely event that the product is of an unacceptable
quality.
In the very unlikely
event that you need to return an item please call or e-mail us for
details of the return address and state the reason for the return.
The above policy does
not affect your statutory consumer rights and is offered for your
additional peace of mind and protection.
Associations
Wholesale Eyecare Ltd is a member
of The Federation of Small Businesses
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